>> I Need Help Placing an Order

To place an order, usually you just need to register a username, add the items to your shopping cart, and confirm with your shipping address, shipping method and payment method, our system will guide you to finish the ordering.

If there is any difficulty in creating an order, you can also directly contact us via email sales@fpvmodel.com. One of our staff will make a PI (Proforma Invoice) for you.

>> Do I Need to Pay VAT & Sale Tax

As a buyer, you do not need to pay any addtional charges or taxes in China, it is our responsibilty to declare the taxes to our local government authourity. However, there might be some possible costs for you.

1. Import Taxes and Tariffs. Most countries do not charge these if the order is declared under a certain value, but some still charge them. Details: http://www.fpvmodel.com/help_11.html#11

2. Bank Transfer Handling Charge.

3. Paypal Fees on PI Orders. (No Paypal fees for online orders)

>> Can I Change my Order?

If there is any change after order created, including change the ordering items, address or cancel the order etc., please contact us before 16:00 PM Beijing Time, or the order might have been processed and shipped out. Thank you!

>> Can I Cancel my Order?

If the order has not been shipped out yet, yes, you can cancel the order and get a full refund.

If the order has been shipped out, you can refuse to sign the parcel and return it back. However, sometimes there might be some charges occured, like shipping cost and customs tariff etc. Those cost will be on your account.

>> What Should I Do If There is a Special Requirement for My Order?

Please leave your comments if you have any special requirement at the checkout page (as below). Our staff will notice that as soon as the order created. You can also contact us via email, but sometimes there is a delay with email checking and answering. 

>> Which Payment Methods Do You Accept

At FPV Model, we accept Paypal, Alipay and Bank Transfer. For some countries and area, if it is hard to pay via above three payment methods, please contact us before placing your order. Thank you.

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